This public offer (hereinafter — "Offer") is an official proposal of IE Toktogonov Nurlisbek Azarbaevich (brand «Alykul») (hereinafter — "Provider") to conclude a paid services agreement for organizing water cruises on Lake Issyk-Kul under the conditions stated below with any capable individual or legal entity (hereinafter — "Customer").
1. Subject of agreement
1.1. The Provider undertakes to render services of organizing and conducting water cruises, private charters and corporate events on the vessels of the Provider on Lake Issyk-Kul, and the Customer undertakes to accept and pay for these services.
1.2. The agreement is considered concluded upon acceptance of this Offer by the Customer. Acceptance is the booking and payment via teplohod.kg or manager.
2. Rights and obligations
Provider obligations: render services in agreed scope; ensure passenger safety (life vests, insurance, qualified crew); provide e-ticket with QR code; notify Customer of any changes at least 2 hours before departure.
Customer obligations: pay in full; arrive 15 min before departure with ID and e-ticket; follow captain's instructions and safety rules; not be intoxicated at boarding.
3. Price and payment
3.1. Prices listed in Kyrgyz Som (KGS), taxes included.
3.2. Payment methods: Visa/Mastercard/Elcart via FreedomPay; bank transfer; cash at pier (upon agreement).
3.3. Payment is considered made upon receipt on Provider account or successful card authorization.
4. Card payment process
4.1. After booking confirmation, Customer is redirected to secure FreedomPay gateway page.
4.2. Customer enters card details (number, expiry, CVV) and passes 3D-Secure if required.
4.3. Data is transmitted via TLS/SSL, processed only by the gateway. Provider does not receive or store full card data.
4.4. On successful authorization, Customer receives booking confirmation and e-ticket with QR code.
5. Refund policy
5.1. Cancellation terms: 24h+ before — 100% refund; 12–24h — 50%; less than 12h — no refund.
5.2. Provider-side cancellation (weather, technical) — 100% refund + 200 KGS bonus or reschedule.
5.3. First reschedule — free (if notified 24h+ in advance).
5.4. Refunds processed to original card within 10 banking days.
5.5. Full rules: /refund
6. Liability
6.1. Provider is liable for passenger safety within legal and insurance limits.
6.2. Provider is not liable for: Customer actions violating safety rules; damage caused by intoxication; force majeure events.
7. Personal data
Personal data processing is performed per Kyrgyz Law on Personal Data and our Privacy Policy (/privacy). By accepting this Offer, Customer consents to data processing for service delivery.
8. Dispute resolution
8.1. All disputes are resolved through negotiations.
8.2. If no agreement — through courts at Provider's location per Kyrgyz Republic law.
9. Offer term and changes
9.1. This Offer is valid from publication on teplohod.kg until revoked.
9.2. Provider may amend the Offer. Current version always on this page.
9.3. Continued use after changes means acceptance.
10. Provider details
Individual Entrepreneur Toktogonov Nurlisbek Azarbaevich
Brand: «Alykul» / teplohod.kg
Legal address: Kyrgyz Republic, Issyk-Kul region, Issyk-Kul district, Bosteri village, Zhashtyk str. 60
Operating address: Bosteri village, «Golden Sands» pier · «Cruise» yacht club
TIN: 21601198400981
OKPO: 29591938
IE registration number: 01430216
State registration certificate: series НС No. 018132, issued 30.05.2016 by Issyk-Kul District Tax Service (first registered 10.05.2016)
Tax authority: Issyk-Kul District Tax Office, Issyk-Kul Region (code 014)
Phone: +996 (999) 123-456
Email: info@teplohod.kg
Website: www.teplohod.kg