Select a route on our website, choose the date and number of guests, then click "Book Now". You will receive a QR code on your phone number. You can also book via WhatsApp or call +996 550 123-456.
We accept Mbank, Optima Pay, O!Money, Visa/Mastercard, and cash at the pier. Online payments generate an instant e-ticket with a QR code.
Yes. Cancellations 24+ hours before departure get a full refund. 12-24 hours — 50% refund. Less than 12 hours — no refund. Cancel via your account or WhatsApp.
If there is a storm warning, the trip is automatically cancelled with a full refund. We notify you via SMS 2 hours before departure. Free rebooking to another date is available.
No, just show the QR code on your phone when boarding. Our staff will scan it at the pier. No internet? A screenshot of the QR code works too.
Yes, children under 3 travel free (no separate seat). Ages 3-12 get a 50% discount. The ship has a kids zone with games and entertainment.
The "Alykul" ship has an onboard buffet with drinks and snacks. On speedboats, you may bring your own food and drinks (no glass containers).
Sunset cruise — 2 hours, morning cruise — 1.5 hours, speedboat tour — 40 minutes. Private charter — 2 to 6 hours as you wish.
Main piers: Cholpon-Ata (central beach, coordinates on Google Maps) and Bosteri (near the waterpark). Exact coordinates are sent via SMS after booking.
On the "Alykul" ship — yes, free Wi-Fi on all decks. Speedboats do not have Wi-Fi due to distance from shore.
Yes, private charter starts from 7,000 KGS. Includes a captain, your choice of route, and onboard service. Book via our website or WhatsApp.
Fill in the form on the group booking page or contact us via WhatsApp. We offer animation, cake, decorations, and a special kids menu from 1,000 KGS/person.
Just your phone with the ticket QR code. Foreign citizens need a passport (checked at boarding). Children under 12 do not need a birth certificate — adult accompaniment is sufficient.
Yes, 3 tiers: Standard, Gold, VIP. 10% of every purchase is credited as points. Gold — from 5 trips (10% discount), VIP — from 15 trips (20% discount + priority boarding).
Phone: +996 550 123-456 (daily 09:00-21:00). WhatsApp: +996 550 123-456. Telegram: @alykul_support. Email: info@alykul.kg. Average response time — 15 minutes.